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THE ROLE OF STAFF TRAINING AND DEVELOPMENT IN ORGANIZATIONS

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND TO THE STUDY 

Organizations need training and development to make sure they met with the changing circumstances, more especially in banking sector training and development are needed to cope with the standard required in the banking business. Training and development will increase performance and productivities, employees’ morals, better coordination of man and materials.  It will equally increase the knowledge of workers, skills, attitude and preparing them for future challenges on the job, it will also help in placing the right time.  It will reduce the rate of turnovers in banking industries.   

1.2 STATEMENT OF THE PROBLEM 

An effective training and development is very important for the function of any business mostly in banking industry.  The caliber of those that run most of the banking industries have not developed the ability to attract and not developed the ability to attract and maintain competent managers and customers.  The nation’s economy in recent years has been very much depressed. There have been failures in the banking industry.  Many banks have failed due to lack of training and development in the banking sector.  As a result of these we want to investigate the effect of training and development on:

(a) The level of profit of the banks

(b) The level of fraud in the banking industry

(c) The problem of redeployment to staff after training.   

1.3   OBJECTIVE OF THE STUDY 

The following are the objectives of the study:

1) To develop an efficient workforce at all level to ensure that corporate objective is met.

2) To ensure better training and more cost-effective performance.

3) To prepare an employee to undertake a completely different job from that which he is familiar with.

4) To prepare worker for a higher – level job.

5) To increase productivity in terms of quality and quantity.

1.4 SCOPE OF THE STUDY

Looking on the topic of this study the aim at covering all the above-mentioned objectives. The finding made in the research is not only beneficial to organization operation, but also beneficial to other organization in Nigerian in their training and development of human resource, which help improve individual worker performance and that of the entire company 

1.5 RESEARCH QUESTION 

The research question formulated by the researcher for the purpose of this study includes the following:

1. How does training and development of human resource help in achieving organization goals?

2. What proportion of the staff is trained annually?

3. Did training and development of human resources have any influence on the level of performance of the organization?

4. What type of training and development of human programmes are available in the organization?

5. Did training and development of human resources have any effect on improving profitability of the organization?  

1.6 RESEARCH HYPOTHESIS

Ho: Training and development does not improve the level of job performance of the staff of the organization.

Hi: Training and development does improve the level of job performance of the staff of the organization. 

Ho: Training and development opportunities do not motivate workers.

Hi: Training and development opportunities do motivate workers.

Ho: Training and development of human resources do not improve the profitability position of organization.

Hi:  Training and development of human resource do improve the profitability position of organization. 

1.7 SIGNIFICANCE OF THE STUDY

For training and development of human resource to have effect on organization operation, its objectives, benefits and process must be dearly stated and understood for the benefit of those who are expected to gain from it. The study is expected to be of benefit to the following.

1. Organization in Nigeria: The study will help the organization management in

Nigeria to improve the quality of the staff.

2. Customers: An improved organization service will help eliminate waste of time in the bank before attention is given to customers.

3. Nigeria Economy: The research work will help rebuild all battered economy.

4. Staff: When organization realize the need for human resource training and development, their employee will have greater opportunity of being trained.

It will help to develop and shape their future. 

1.8 LIMITATION OF THE STUDY

Training and development are vital and significant to all organization both private and public sector. Other imitations that affect this research work

are:

1. TIME: the time given for the research work is so short that most time it clashes with lecture period, so this lead to the inability to get quality result.

2. FINANCE: is very important to every research work, as the information is not found in a particular place, the researcher need to transport him/her self to the place the information can be gotten. And this entails money.

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