CHAPTER ONE
GENERAL INTRODUCTION
1.0 INTRODUCTION
This chapter contain the following, the background of the study, statement of the problem objective of the study as well as significance, it also mainly for statement of hypothesis which is a testable, tentative propitiation that explain relation between two or more variable or phenomenon.
1.1 HISTORICAL BACKGROUND OF AIRTEL
Airtel as it is known today is not what is knonw as when it started operation. The company stated as Econet, later to Vodacom from tehvodacom the name was changed to V-mobile, from V-Mobile to celtel fromceltelAirtel and finally from Airtel to aritel. Airtel as a company began mobile operation in 198, and since then, they have built network in 15 countries, under license that cover more than a third of the population of Africa. Their original holding company, MSI cellular investment, change its name to celtel international in January 2004. The Kaduna branch of Airtel which commenced operation in 1998 is located at Yakubu Gowon way, opposite zenith Bank Plc 11 kaduna, it also serve as the regional headquarters.
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