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EFFECT OF HUMAN RELATIONS ON ORGANIZATIONAL PRODUCTIVITY

ABSTRACT

The study was designed to find out the “Effect of Human Relations on Organizational Productivity in Nigerian Institute for Trypanosomiasis Research (NITR), Kaduna. To provide a theoretical base for the study, a review was made on the concept of human relations, development of human relations, importance of human relations in an organization as well as the qualities and principles of a good human relations practice. A sample size of 50 respondents from a population of 500, comprising of top, middle and low level management was used. A set of questionnaires which was divided into 5 variables was used to obtain data from the respondents; the use of mean score which is 3.00 as cut off point was utilized. One of the research questions asked was whether human relations is instrumental to the attainment of organizational goal. The researcher collected data and interpreted them after which chi-square was used to test the earlier stated hypothesis. Lastly, summary, conclusion and recommendations were made. One of the recommendations made was that managers should maintain good human relations so that goals can be achieved. Findings from the study revealed that the relationship that exists among workers in organization, the effectiveness of human relations in an organization can enhance workers productivity, employees morale can be boosted on the job when there is a cordial relationship between the organization and its employees, and good human relations enhances job satisfaction in achieving organizational goals. Based on the findings, the researcher recommended that, low level workers should strive to perform better, to justify the good human relations and motivation existing in the organization, management staff and other senior workers in the organization should create conducive atmosphere to facilitate good human relations and teamwork for greater productivity. Also the organization should educate their workers on the importance of good human relations through workshops and seminars.

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