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METRICS FOR EVALUATING LIBRARY PERFORMANCE AND SERVICES

CHAPTER ONE

INTRODUCTION

Background to the Study

The library in a community provides a unique service that should be accessible to everybody. Library is an institution that acquires, organizes, processes and disseminates information materials in all disciplines to those that need them with little or no expense on their part. The public library is a type of library from inception which has been regarded as a free library set up to provide service to everyone. It serves the community; hence it is referred to as peoples university (Adimora, 1999). Of all types of libraries, public library has the most heterogeneous clients to serve. The services are directed at everyone including literate, non- literate, students, teachers, farmers, industrialists, doctors, bankers, civil servants, businessmen, poor, wealthy, able, and disabled peoples etc. The public library must aim to support the general  interest of the community it serves so as to contribute to the quality of life and add to the totality of man’s happiness and awareness of himself, others and his environment.

The UNESCO public library manifesto issued in 1949, revised in 1972 and 1994 declares: ‘the public library is the local centre of information, making all kinds of knowledge and information readily available to its users.” The services of the public library are provided on the basis of equality of access to all regardless of age, sex, race, religion, nationality, language or social status. Specific services and materials must be provided for those users who cannot for whatever reason use the regular services and materials for example, linguistic minority, peoples with disabilities or people in hospital or prison. The same manifesto gave the key missions that should be at the core of public library  services as follows:- creating and strengthening reading habits in children from an early age, supporting both individual and self conducted education as well as formal education at all level, providing opportunities for personal creative development, stimulating the imagination and creativity of children and young  people, creating awareness of cultural heritage, appreciating the arts/scientific achievements and innovations,, providing access to cultural expression of all  performing arts, fostering inter – cultural dialogue and favoring  cultural diversity, supporting the tradition, ensuring access for citizens to all sorts of community information, providing adequate information services to

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