Select Currency
Translate this page


Format: MS WORD  |  Chapter: 1-5  |  Pages: 60  |  2852 Users found this project useful  |  Price NGN5,000




1.1    Background of the Study

Conflict is inevitable in every society as well as organization. It occurs within groups individuals, organization, government and even among family members. Conflict between groups or organization. Potentially improves team dynamism (Mary Ann 2000). Conflict management skills is necessary for management of conflict in any organization. For any organization to be effective and efficient performing of its activities. Here is the need for mutual co-existence and understanding among members of the organization. However, conflict within an organization can emerged as a result of individuals difference, ambitions or from villainy between sub-groups or factions (Dennis, 2006).   Conflict is generated from emotions and frustration and has a detrimental impact on group or organizational outcomes i.e. information processing ability. Cognitive function of group members, attribution of group members behavior group loyalty. Work group commitment intent to stay in the present organization and job satisfaction (Jameson 2007).

Organizational conflict is a state of discord caused by the actual or perceived opposition of needs, value and interests between people working together. Conflict takes many forms in organization there is the inevitable clash between formal authority and power and those individual and group. Affected most organizational conflict are as a result of agitation by workers unions for improve condition of service and other welfare packages. In the recent past organize labour, government and owners of enterprise have been constraint with the problem of industrial conflict, hence conflict resolution as activities of industrial relation become very necessary following the disagreement between workers and management repetition (employer and employee) on the matter pertaining to either policy formulation on the welfare of workers in an organization or workers participation in decision making process on matters that boarders on their interest and welfare. Jornab (2007), urges that agitation by worker unions for improved condition of service and other welfare package are almost always not in consonance with the interest and expectation of employers the very foundation of industrial conflicts. Hence, the need to examine conflict resolution as a tool for effective management in SSABML very imperative.

1.2     Statement of Problem

Productivity in most organization have comparatively taken a nosedive sequence to frequent industrial conflict, the frequent agitation by workers for improved working condition and other workers interest and right. Hence optimal productivity has been hampered because of frequent industrial conflict as such many organizations has restored to different means of resolving such conflict because of its intended negative consequences such as down toll, which will affect sales, production decline, patronage and profit margin.

1.3     Objective of the Study

The objective of the study are as follows:
1.       To identify the causes of conflict in SSABML
2.       To examine the relevance of effective conflict management in SSABML
3.       To examine the criteria for effective conflict resolution in SSABML
4.       To proper possible  solution to conflict in SSABML.

1.4     Significance of the Study 

The study will be beneficial to corporate organization especially SSABML as they utilize the finding in policy formulation regarding conflict management in their organization. The study will add to existing knowledge on conflict resolution and would be useful reference materials to individuals, students as well as scholars who may wish to undertake a similar research. Most importantly, the study will go a long way in putting an end to unnecessary unrest in the corporate and will enhance productivity, peaceful co-existence between management and employee which will have positive impact on sales, profit, management and maximum enhancement of labour. The research will also serves as a reference point to further research work.  
1.5     Research Questions
The research questions that will guide the study are:
1.       What are the causes of conflict in SSABML?
2.       What is the relevance of effective conflict management in SSABML?
3.       What are the criteria for effective conflict resolution in SSABML?
4.       What are the positive solution to the problem of conflict in SSABML?

1.6     Scope of the Study

The study cover the examination of conflict resolution as a tool for effective management in SSABML. To this end the study will identify the criteria for effective conflict resolution as well as the relevance of effective management system in SSABML. The study will equally identify the causes of conflict in SSABML and would proffers solution to such problems.

1.7     Limitation of the Study

For the fact that this study is restricted to Sona System Association Business Management Limited (SSABML) it is not certain if the same result would be obtained if the survey is done on a different area for the fact that the questionnaire as well as the survey design are used as the instrument and the research design respectfully. Its is not certain if other kind of instruments  as well as research design could yield the same result.   Other limitations arise from the uncooperative attitude of respondents as well as their non-challant attitude. This affected the validity of their response. As such incoming students as well as individual who may wish to conduct a further research should take this into cognizance.    
1.8     Historical Background of the Case Study
Sona System Association Business Management (SSABML) was established in Nigeria in 1977. It first started with it first Plant in Kaduna located in Kuddenda Industrial Layout, Kaduna.  The company kick-up with franchise from Hamburg Breweries in Germany Market of Kronerburg and Sergenbre to produce Kronernburg, Serzenbre, other franchise were obtained from Malinnger Breweries in U.S.A to produce legent extra smooth and Amstel Malt.   Sona System Association Business Management Limited Kaduna (SSABML)  has distribution outlet across all states in Nigeria Selling Beer and Malt Drinks to its customers.

1.9   Definition of Terms

Conflict: This is a process in which one party perceive that it interest is being opposed or negatively affected by another party.

Management: Management is the act of getting things done through people.

Conflict Management: Is a communication process in an organization that a solution when conflict arise.

Organization: This is a framework for getting things done.

Strike: This is temporary withdrawal or withholding of labour power with the hope of raising its price by improving the payment of wages and other condition of employment.

Lockout: This refers to management refusal to allow employees to work.

Trade Union: This is a combination of workers or employers association form for the main purpose of regulating the terms and conditions of employment of workers.

Production: This is the process of transforming resources such as raw materials, labour and capital goods into finished product and services.

SSABML: This is an acronym for  Sona System Association Business Management Limited.



Not The Topic You Are Looking For?

For Quick Help Chat with Us Now!

+234 813 292 6373

+233 55 397 8005


  • Click on the Download Button above.
  • Select any option to get the complete project immediately.
  • Chat with Our Instant Help Desk on +234 813 292 6373 for further assistance.
  • All projects on our website are well researched by professionals with high level of professionalism.

Here's what our amazing customers are saying

Uduak From Uniuyo
IProjectMaster is the best project site for students. Their works are unique and free of plagiarism!
Peace From Unilag
I cried not knowing how to go about my project but the day i searched online and saw iprojectmaster, i called and got my full project in less than 15minutes, i was shocked!
Gbadamosi Solomon Oluwabunmi
Swift delivery within 9 minutes of payment. Thank you project master
Azeez Abiodun
Moshood Abiola polytechnic
I actually googled and saw about iproject master, copied the number and contacted them through WhatsApp to ask for the availability of the material and to my luck they have it. So there was a delay with the project due to the covid19 pandemic. I was really scared before making the payment cause I’ve been scammed twice, they attended so well to me and that made me trust the process and made the payment and provided them with proof, I got my material in less than 10minutes
Very Good
Abraham Ogbanje
At first I was afraid.. But I discovered they are legit. I will bring more patronize
Very Good
Temitayo Ayodele
Obafemi Awolowo University
My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work
Very Good
Ajayi Crowther University, Oyo
I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!
Adam Alhassan Yakubu
Excellent work and delivery , I promise to share my testimonies everyone in need of this kind of work. You're the best
Ahmadu Bello University
I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!
Abubakar Iliyasu Hashim
Federal college of education pankshin affiliated to university of jos
I am highly impressed with your unquantifiable efforts for the leaners, more grace to your elbow.I will inform my colleagues about your website.
Very Good



Simply click on the Download button above and follow the procedure stated.

I have a fresh topic that is not on your website. How do I go about it?

How fast can I get this complete project on CONFLICT RESOLUTION AS A TOOL FOR EFFECTIVE MANAGEMENT?

Within 15 minutes if you want this exact project topic without adjustment

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

What if I want to change the case study for CONFLICT RESOLUTION AS A TOOL FOR EFFECTIVE MANAGEMENT, What do i do?

Chat with Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

How will I get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 813 292 6373

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!