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IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON EMPLOYEES PERFORMANCE

CHAPTER ONE

INTRODUCTION

1.1    BACKGROUND OF THE STUDY

According to encyclopedia of profess management (1993) it is highly desirable that performance statement and standard of personnel function against which current performance can be measured. They are   however, subjected to questions of validity and relevance. This criteria terms from the  fact  that  many  personnel  (employees)  activities  measures  are  influenced  by  uncontrollable  factors  including   the  unpredictability  of  people  and  events. A recruiting time  standard consider  job  level   skills  required  and  availability  of  applicants  among  other  factors,  workers   performance,  which  includes   technology  akin  to the  special  job,  the  availability  skills, motivation  targeted  output  and  operational methods  among  others.

United Parcel  service  (UPS) was  founded  in  the year  1907  as a  messenger  company  in the  United  State, UPS  has  grown  into  a multi-billion  dollar  corporation by clearly  focusing  on the  goal  of  enabling  commerce  wound  the   globe. Today UPS, United  Parcel Services  Inc,  is a  global  company  with  one  of the  most  recognized and  admirable branches in  the  world.

As  the largest   express  carrier  and   package  delivery  company  in the  world,  they are  also a  leading  provider  of  specialized  transportation,  logistics,  capital and  commerce  services. They  manage  the flow  of  goods,  funds and  information   in one  way  of the  other in  more  than  200  countries  and terrorist  worldwide. Over  the past  100  years,  UPS  has become  an  expert   in  transportation, rowing  from a  small  messenger  company  ground,  and    electronic  services.

The  most recent  public  change  came  in  2003,  when the  company introduce  a  new  brand  mark,  representing  a  new evolved UPS, and  showing  the  world  that its  capability  extend   beyond  small  package  delivery. The  company  went  another  step  further,  adopting the  acronym UPS as  its  formal  name,  another  indicator  of  its  brand  expanse  of service. Ever  true  to its   humble origins,  the  company  maintains  its reputation for integrity  reliability, employee  ownership,  and  customer services.

1.2     STATEMENT  OF THE  PROBLEM 

Idea  relationship  between  technology   and  workers  performance,  modern  technology  has  brought  us  the  power to  achieve  a  ,lot  within a short  time as  reflected  in communication.   required  information  on movement  of  goods  and services  or  packages  in the  current  courier  business  helps  in  tracing  the  location  when  misrouted.

a.     Generally,  the  online real  time  company  or  computer technology access enhances workers  performance  when the  system fails as is  case  in  Nigeria, it  turns  frustrating  the  worker  and  services  carry the  impact.

b.     Researching  that  the  above-mentioned  technological  services  does  not  operate  in all  the  towns  in the country  as it  affect  in  a  city  like  Lagos,  this  shortcoming  affect  the  overall  images.

c.     The  availability of the  required  technology  has  positive  effects  on   workers  performance.  However,  the  unavailability of the  courier  company  takes  the  impact  job  design  and   evaluation  would be  of  interest  in  this  work.

1.3         OBJECTIVES OF THE STUDY

The  purpose  of  this study is to  ascertain   the level  of technology  pre-activeness  in UPS  and its  impact  on the  workers  in the  delivery  of satisfactory  and  quality  services  to  customers. Other objectives of the study include:

a. To ascertain the availability and application of  relevant  technological   systems  to meet the  external  threat of  competitors.

b. To  establish  the extent  of  utilization  of  online  real  time  package  tracking  system  in services  delivery.

c. To  determine the steps the  firm    takes  in   preparing  workers  for  technological  changes.

d.  To  make  recommendations  based  on  the  findings  of the  study,  on  how  bets  firm  can  actualize potentials  of technology.

1.4    RESEARCH QUESTIONS

1. Do  you  think  that  management   failure  to  prepare  workers  for  technological, changes  does  hinder the  works  use  of  technology?

2. Do you think that among all factors  that  influence  workers performance  that  technology  has  any  impact of  employees  performance?

3. DoyouthinkthatUnited Parcel servicearenot essentiallyatechnologicalleaderin theindustry?

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