TOTAL QUALITY MANAGEMENT: A BENCHMARKING STUDY FOR IMPROVING THE SEWAGE AND PORTABLE WATER SYSTEM

Format: MS WORD | Chapter: 1-5 | Pages: 69 | 982 Users found this project useful | Price NGN5,000

TOTAL QUALITY MANAGEMENT: A BENCHMARKING STUDY FOR IMPROVING THE SEWAGE AND PORTABLE WATER SYSTEM

ABSTRACT

The topic of this Bachelor’s Thesis is Total Quality Management: A benchmarking study for improving sewage and portable water system in Lagos state Nigeria in the case of Helsinki Region Environmental Service Authority. The purpose of this research is to find a lasting solu-tion to the deterioration of the environmental service of Lagos state with a focus on the sew-age and portable water system through a benchmarking study of the Helsinki Region Environ-mental Service Authority’s administration. The theoretical section of this thesis describes the main components of total quality man-agement (TQM), starting with definitions, different theories and historical views of TQM, and the principles of TQM. In addition, supporting methodologies and techniques, quality awards and excellence models are briefly discussed with an emphasis on process improvement, quali-ty assurance and benchmarking theories- as these factors form a strong basis for this re-search. In the section on research methods, the development of the empirical research method is presented, with detailed description of the data gathering techniques used to access infor-mation. Much of the data was collected through interviews, brochures and information on the case company’s webpage. Qualitative research method was adopted for this study to ensure the authenticity, as the case company operates different department, hence quantitative ap-proach may not be adequate. The empirical section illustrates the application of theory in the improvement of the case company. In addition, a general overview of the case company’s operation is described, show-ing the organization structure, strategy of operation and quality model. Finally, conclusions and recommendations for the improvement of the quality of the Lagos state environmental service are provided. Findings indicated that the capital municipality environmental service was initially managed by 5 different companies, and in early 2010 the political decision was that this service will be managed by one company (Hsy). During this transition no major technical problem was rec-orded but administrative conflict on personnel orientation and management method to adopt emerged. Hsy planned to adopt the same system of environmental system in the capital mu-nicipality in the whole of Finland by 2014.

Introduction

This research is being conducted for the Lagos state ministry of environment, which compris-es of the office of environmental services and drainage services. The main focus is on Sewage and water resource department under the office of drainage services. Sewage treatment, or domestic wastewater treatment, is the process of removing contaminants from wastewater and household sewage. It includes physical, chemical, and biological processes to remove physical, chemical and biological contaminants. Its objective is to produce a waste stream or treated effluent and a solid waste or sludge suitable for discharge or reuse back into the envi-ronment. This material is often inadvertently contaminated with many toxic organic and inor-ganic compounds. The objective of sewage treatment is to produce a disposable effluent, without causing harm or trouble to the communities and prevent pollution. The supply of water to Lagos from the beginning, had been a Federal responsibility under the Federal Ministry of Works, but this great responsibility was transferred to Lagos State in 1967 when the state was created. In view of the fact that rapid population growth in Lagos has posed a heavy burden on the public water system, there has been a continuous demand and need for expansion of the Lagos water supply and distribution capacities.

1.1 Research Problem

The Lagos state government has encountered deterioration in the environmental services for decades, despite the effort of the government to ensure sanity through different innovative programs such as Kick against indiscipline (KAI), Lagos waste management authority (LAWMA), Lagos state signage and advertisement agency (LASAA). Large amount of money has been spent to this sector but with no or little improvement, however the government has decided to conduct further research to curb the menace.

The problem that generated the need for this research is set to investigate how the Lagos state environmental service can benchmark the activities of the Helsinki environmental ser-vice of the Helsinki region to improve the menace and decadence in the sewage and portable water system of Lagos state. Sewage Management is one of the most visible problems con-fronting Lagos state today, management of sewage in the state in times past essentially con-sisted of haphazard and uncoordinated responses to sewage challenges; it has been more of management of the crisis occasioned by inappropriate sewage management; sewage dumping rather than disposal, discharge of raw sewage at legal and illegal dump sites in the state, di-lapidated dislodging trucks that discharge most of their contents on the road before getting to disposal points or even breakdown along the way, contamination of surface and groundwater, devalued and degraded environment. Cumulative effects have been adverse.

1.2 Purpose of the Thesis with Research Questions

The purpose of the thesis is to benchmark the activities of the Helsinki environmental service authority otherwise called Helsingin seudun ympäristöpalvelut (Hsy), if answers are provided to the research questions, then Lagos State government will be able to benchmark Hsy and improve the basic quality of the environmental service in the State. Hsy is the regional au-thority providing environmental services for residents and companies in the Helsinki area and her main duties are water and wastewater management and providing regional information service for the inhabitants. The goal is to ensure that environmentally sound decisions and actions are enacted for all the populace in the region.

In the benchmarking study, the following areas have been of interest: What are fundamental issues undergone in the inception of the environmental services of the capital municipality?How does the municipality control the quality of their services? What techniques were used, by what resources, how often the quality follow-ups are con-ducted? · What problems and barriers are faced, what are the values of this municipality in regards to environmental services, what are the demands the municipality have in regards to quality management today and in future? This survey will be focusing on two aspects of the HSY environmental services, which are:· Sewage system· Portable water treatment and supply

1.3 Research Approach

The objective of this thesis is focusing on creating a platform through which the Lagos state environmental department is able to benchmark the HSY of the Helsinki capital region by providing relevant information of their management operation, and the optimum research approach is the use of case study. The case study is a way of doing research involving the em-pirical investigation of a particular phenomenon in the real life, using various sources of evi-dence.

DOWNLOAD THE COMPLETE PROJECT

Project information

Project Price

NGN5,000
Number of Pages

69
Number of Chapters

1-5
Additional Content

Abstract,Table of content and Questionnaire

TOTAL QUALITY MANAGEMENT: A BENCHMARKING STUDY FOR IMPROVING THE SEWAGE AND PORTABLE WATER SYSTEM

Not The Topic You Are Looking For?

For Quick Help Chat with Us Now!

+234 813 292 6373

+233 55 397 8005

Search for your project topic

HOW TO GET THE COMPLETE PROJECT ON TOTAL QUALITY MANAGEMENT: A BENCHMARKING STUDY FOR IMPROVING THE SEWAGE AND PORTABLE WATER SYSTEM INSTANTLY

Click on the Download Button above.
Select any option to get the complete project immediately.
Chat with Our Instant Help Desk on +234 813 292 6373 for further assistance.
All projects on our website are well researched by professionals with high level of professionalism.

Here's what our amazing customers are saying

JONNAH EHIS

Ajayi Crowther University, Oyo

I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!

Excellent

Samuel From Ajayi Crowther University

You guys just made life easier for students. Thanks alot iprojectmaster.com

Excellent

Joseph M. Yohanna

Thanks a lot, am really grateful and will surely tell my friends about your website.

Excellent

Emmanuel Essential

Kogi state University

I actually took the risk,you know first time stuff But i was suprised i received as requested. I love you guys 🌟 🌟 🌟 🌟

Very Good

Azeez Abiodun

Moshood Abiola polytechnic

I actually googled and saw about iproject master, copied the number and contacted them through WhatsApp to ask for the availability of the material and to my luck they have it. So there was a delay with the project due to the covid19 pandemic. I was really scared before making the payment cause I’ve been scammed twice, they attended so well to me and that made me trust the process and made the payment and provided them with proof, I got my material in less than 10minutes

Very Good

Stancy M

Abia State University, Uturu

I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much iprojectmaster, infact, I owe my graduating well today to you guys...

Excellent

MATTHEW NGBEDE

Ahmadu Bello University

I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!

Excellent

Merry From BSU

I am now a graduate because of iprojectmaster.com, God Bless you guys for me.

Excellent

Abdul Mateen Iddrisu

UDS

At first I taught is a site full of fraudsters until I saw my project in my Gmail after my payment.. THANK YOU IPROJECTMASTER and May God the almighty bless u guys abundantly

Excellent

Temitayo Ayodele

Obafemi Awolowo University

My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about iprojectmaster.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work

Very Good

View All Reviews

FREQUENTLY ASKED QUESTIONS

How do I get this complete project on TOTAL QUALITY MANAGEMENT: A BENCHMARKING STUDY FOR IMPROVING THE SEWAGE AND PORTABLE WATER SYSTEM? Simply click on the Download button above and follow the procedure stated.
I have a fresh topic that is not on your website. How do I go about it?
How fast can I get this complete project on TOTAL QUALITY MANAGEMENT: A BENCHMARKING STUDY FOR IMPROVING THE SEWAGE AND PORTABLE WATER SYSTEM? Within 15 minutes if you want this exact project topic without adjustment
Is it a complete research project or just materials? It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data
What if I want to change the case study for TOTAL QUALITY MANAGEMENT: A BENCHMARKING STUDY FOR IMPROVING THE SEWAGE AND PORTABLE WATER SYSTEM, What do i do? Chat with Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately
How will I get my complete project? Your Complete Project Material will be sent to your Email Address in Ms Word document format
Can I get my Complete Project through WhatsApp? Yes! We can send your Complete Research Project to your WhatsApp Number
What if my Project Supervisor made some changes to a topic i picked from your website? Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately
Do you assist students with Assignment and Project Proposal? Yes! Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately
What if i do not have any project topic idea at all? Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 813 292 6373
How can i trust this site? We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!