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SIMULATION OF A QUEUING SYSTEM.

ABSTRACT

The project looked into the concept of simulation system that provides method of handling problems, which are difficult or costly to solve analytically. It is also allows the study or learning the behavior of the system. To text hypothesis and design a system that may be available for direct observation or experiment and by applying digital simulation to help find the solutions to problems relating to resources allocations to production of efficiency. The programming language to be used is visual basic become of its visual interface and familiarity of the language.

CHAPTER ONE

INTRODUCTION

As the size of the world’s population increased so the number of queues and their queue length. In the business world, more customers mean more business transactions. Out of the many ways to attract customers, an efficient queuing system plays an important role as it reduces a customers waiting time. As a result, the shorter waiting time makes customer happy, and one thing for sure is that a happy customer will come back for business again. Queuing as the mathematical study of waiting times or queues. They study endless mathematical analysis of several related processes, including the arrival of the queue, waiting in the queue and being served by servers at the front of the queue.

Due to the advent of computer system over the years, has brought considerable changes to many areas of human endeavor. This technology has led to speed and accuracy of information that are processed with it. With the introduction of computer in almost all spheres of life, cumbersome jobs are now done with a little time and energy. Our present day computers can be used in airlines reservation, transportation, and patient diagnosis, as an aid to the handicapped and in providing hospital information systems effectively.

The term queue as line up of individual, waiting to be served is found in transport like people waiting to purchase tickets for their journey, in banks, supermarkets, hospitals, offices, restaurants etc. this constitutes one important and particular application of the queuing theory. By analyzing these situations to find average waiting-times, arrival rates etc. help can be obtained for making decisions available at particular times of day in order to process customers faster or whether more queuing spaces are needed. Imo Transport Company (ITC) has several terminals; their processes are not computerized. Tickets are issued to customers on payment, job are done manually. Their queuing system can be stimulated; this is with the help of models that are computerized. This will go a long way to facilitating efficiency and aid at proper satisfaction to its customers.

1.1  Statement Of The Problem

There are many factors that lead to the investigation or study of this system, queuing is an important issue that need to be resolved in Imo state transport company’s operation. Some of the problems that motivate the research to study of this system include:

1.  Time wasting

2.  Idle time at service facility

3.  Dissatisfaction encounter in the company as a result of queue

4. To allocate resources according to encourage customers satisfaction

1.2   Objective Of The Study

Basically simulation is the imitation representation of the behavior of a dynamic system (capture expostulation) by that of another system namely a computer base mode.

Therefore the objective of this study include amongst others:

a. To test hypothesis and to design or experiment with system that may not yet be available for direct observation or experiment

b. By applying digital simulation to help find solutions to problems relating resources allocations to production schedule.

c. To achieve an economic balance between the cost of service and the cost associated with the wait required for the service.

d. To provide adequate but not excessive service facility. This is because if too much facility is provided, the service facility will be often idle. And if too little service is provided, it will lead to excessive waiting cost. Which shall lead to customer’s frustration and loss of goodwill. 

1.3    Significance Of The Study

The significance of this study cannot be overemphasized owing to the various areas in which it is applied. The study of stimulation by the use of model in getting results in the world, which can be more accurately determined, Its significance can also be seen in the following reasons:

i.  The study will go a long way to understand complex interaction of physical or social environmental factors.

ii. The flexibility of the study is provided because it is easier, less costly and safer to change a representative of a system than to change the system itself.

iii. One of the major significance of this study is to provide an adequate but not excessive service faculty. This is because if too service facility is provided, the service facility will often be idle and if too little service is provided it will lead to excessive waiting costs in terms of customers frustration and less of good will

iv.  This study will save cost in terms of time and money

v.  With the use of simulation model, the risk involved in working on the real system is avoided.

vi. The complexity of the real life system demands a representative model will ease the understanding of the model

1.4    Scope And Limitation 

The research is basically limited to the case study of Imo state transport company. The simulation of queuing system in this aspect is limited to queuing in transportation. Manipulation of a simulation system concerns the acceptance of input and generation of output.

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