THE ROLE OF EFFECTIVE COMMUNICATION IN THE PERFORMANCE AND PRODUCTIVITY OF A SECRETARY
ABSTRACT
This research project was carried out in order to discover the contribution and role of effective communication in the performance and productivity of a secretary. The researcher hopes that the result of this study will tremendously help employers of labor (especially those who employ secretary), practicing secretaries and secretaries on training to accord effective communication a priority in their training. A study was carried out in the ministry of finance Enugu, state. Questionnaires were carried out for the purpose of data collection. Further more, there was a review of related literature on the topic under discussion especially on communication. Finally, the findings were summarized recommendations made and then the conclusion of all the work carried out in this project.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Communication is very important to the existence of human organization. The environment in which organization operate today is complex and comprises physical, cultural psychosocial, economics, legal, political, technical and other characteristics. It is in this environment that all organization must operate their business. They must among other analysis the character of economics and social problem and acknowledge that their policies are adopted and administered in a political system where concentration of power and self-interest has to be tacked.
In addition, good communication network in the form of postal and telecommunication has been interpreted by various meaning. Some regard it as message itself. Some feel it is the channel along which the message is passed while other term it as the cut off message, passing communication can therefore be rightly defined as the process by which information is passed between individual or organization by means of a previously agreed method (either verbal or written). In everyday life one seeks information from or passes information to them. This communication can be verbal (face to face or telephone). Written (letter, memos, reports etc) or mechanical (seconding original documents instead of transmitting the message in them). The most vital means of receiving or sending information is oral communication.
Osiegbu (1983) said that the factors that contribute to failure in implementation of organizational objectives include lack of clarity of purpose and failure in understanding of objective policies and tasks at
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