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AN ANALYSIS OF THE PERFORMANCE OF MODERN SECRETARIES IN IBETO GROUP OF COMPANIES

ABSTRACT

This study aimed at comparing secretarial profesion of yesterday and today.  The problem observed in the study was that there is need to examine the productivity and efficiency of secretaries of yesteryears and today.  The need for this comparison is justified by the fact that the modern business environment is one place that has witnessed various changes especially in terms of technology.  Thus, this study was carried out among secretaries and business executive who have secretaries working with them in IBETO GROUP OF COMPANIES, NNEWI. In order to provide theoretical framework and background for the study, the researcher reviewed various literials, which directly relate to the topic of study.  Being guided by the review, a structured questionnaire was designed to collect data. Haven collected the data, the researcher adopted the use of simple percentage, which is likerts 5 point summated rating scale to analyze the data. Major findings of the study revealed that: today's secretaries must possess at least a higher educational qualification unlike in the past when typists were referred to as secretaries. Today's business environment demands that a secretary must have attended a well-recognized secretarial institution to obtain higher educational qualification. Thus, secretaries of today must have good knowledge of the administration of the modern office environment.  Hence, secretaries of today are quite different from secretaries of yesteryears.    Secretaries of today require special training before they can be of equal status with other professionals. This is necessary because in the modern business environment, secretaries must be prepared to learn new ways of doing things. Based on all issues raised in this research work, the following recommendations were made.    Secretaries of today must be able to adopt new ways of doing things.  They should possess good knowledge of the use and application of computer technology in the modern business environment. Business organizations should secure modern office machines and equipment that will enhance the efficiency and effectiveness of secretaries.