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CIVIL SERVANT INDISCIPLINE AND ITS EFFECT ON WORK PRODUCTIVITY

ABSTRACT

This research presents the investigation into the effects of civil servant idscipline on work productivity, the Nationa Revenue Authority in Freetown was used as the location for the study and a total of 100 staff was sampled. Data was gathered using a self -constructed questionnaire and the result gotten was analyzed using the simple percentage method.  The validity and reliability of instrument were ascertained. The result of the study reveals that some civil servant come to work late and some even take their daily task for granted. The analysis also shows that political, social background and other factors influences indiscipline and also indiscipline affects work performance and productivity of the entire civil service in Ogun state, therefor the study recommends Federal, State and Local Governments) to regularize the payment of workers’ wages and salaries. This entails timely release of the monthly allocations from the federation account by the Federal Government and speedy disbursement of the same by the States and Local Government councils as wages and salaries to workers and also the research recommend a conscious effort by managers in public sector organizations to re-orientate staff towards fostering unity in spite of workers’ diverse ethnic origins.

CHAPTER ONE

1.0                                             INTRODUCTION

1.1     Background of the Study

The productivity and survival of any organization depend largely on the quality of its employees and how much they are able to align themselves to the goal and policies of the organization. One of the major problems facing Nigeria civil service is how to manage the personnel by successful government in Nigeria. This is particularly important because of the level of indiscipline in Nigeria civil service is found to be responsible for low productivity in government’s desire to achieve higher living standards for the people (Adebayo, 2001). Batty (1974) argued that effective management of organizational workforce is possible only if manager adopts the correct approach to motivation, the giving of instructions and where necessary, discipline, and this requires high level cooperation from the workforce. Effective discipline depends not only on sound leadership and a good personnel policy but also on the full cooperation of employees to such policies of the organization. In a situation where the employees are not in conformity with organization rule and regulation and set standard, there will be poor performance and low level of productivity. Arowolo’s view (2010) is in line with this argument when he observes that the lack of total regard for ethical standard and rule and regulations throughout the agencies of government and civil service in Nigeria is a serious drawback. This is because civil service is one of the machinery of government saddled with the responsibility of implementing the will of the state. There is no doubt that in any dispensation in Nigeria be it military or civilian the civil service is looked upon to provide certain fundamental services for the smooth running of the government of the country. It will be worthy to note that the executive arm of the government whose responsibility is to implement all the governmental programs rely heavily on the civil service to perform this important function. However, because of the abysmal performance and indiscipline in the civil service, the civil service has been attacked by renowned administrators, bureaucratic and academicians. Unfortunately, despite the fact that much is expected from this organ of government the lackadaisical attitude with which the civil service performs its duties has generated a lot of heat for both past and successive government in Nigeria.

The origin, structure and performance of the contemporary civil service in Nigeria are highly traceable to colonial administrative formation. Civil Service in Nigeria has its origins in organizations established by the British in colonial times. The Nigerian Civil service is a body of government employees entrusted with the administration of the country, and mandated to carry out the policies of the government of the day. In other words, it is the body of civilian employees of any level of government, not subject to political appointment and removal, normally hired and promoted largely on the basis of competitive examination. Bade (2009).  Major reasons for staff indiscipline in the public sector include mismanagement of conflicts, lack of better understanding of conflicts, their root causes, early signs or indicators, dynamics and the manner in which they can be prevented, brought under control and eventually resolved by the organization (Kankwenda, 2002). Yahcioglu (1996) opines that “people get involved in acts of indiscipline because their interests and values are challenged or because their needs are not meant.

Ani (1991), observes that a good number of our public servants believe that the public service belongs to our then colonial master, and as such they throw control and discipline in the service to the winds. Certain organizational factors such as control and discipline have been found by management experts and scholars to be a veritable instruments for addressing this problem of ineffective performance in the public bureaucracies. The Nigeria civil service is one of the organizations that have witnessed a variety of demeanors from the employees of the civil service units. Some of the offences that are common in the civil service include; unexcused absence, leaving without permission, dishonesty, deception of fraud, willful damage of property/ materials, fighting, insubordination, falsifying of records and so many others.

Johnson (1996:324), maintained that “every employer must have means to remove those who do not contribute to its mission”. If this is the case, the researcher is of the view that the civil service in the present time is experiencing terrible misdemeanor from its employees to the extent that the disciplinary methods or procedures seem to have no effect on them. If it has, why does the civil service have cases of frauds, truancy, absenteeism, lateness, and other general misconducts? Does it mean that control and discipline have no more relevance to the effective operation of the civil services? If it has, what effects have them on the system in the contemporary Nigeria society?

1.2     Statement of the Problem

Public/Civil Servants, in contemporary public organizations in Nigeria, exhibit discipline at a minimal level coupled with some elements of indiscipline. In this condition, for example, staff may report for duty, in time and sometimes late. On arrival, they may perform their duties without seriousness. After spending few hours on duty some of them take permission to go out of the workplace while others just sneak or vanish. Another group may go to drinking houses or beer parlors’, to return to the office only towards the closing time. Some of them may take permission to stay away from the office or workplace for a number of days for fabricated reasons. Others may just absent themselves for reasons that are far from cogent (Ochai, 1984). It is needless to say that productivity is affected negatively by these vices of staff in the public sector. According to Adebayo (2001), such acts of indiscipline include lethargy, apathy, laziness, rudeness to members of the public, malingering, presenting false sick certificates in order to go and attend to private businesses and a host of other deplorable attitudes.

1.3     Objectives of the study

The main objective of this study is to find out the influence and effects of workers indiscipline on civil servant productivity: specifically the study intends to:

1.     To find out the level of indiscipline among civil servants in Nigeria

2.     To investigate the causes of indiscipline among civil servant

3.     To find the effects of indiscipline on the productivity of civil servants

4.     To find out those factors that influence productivity in the civil service

1.4     Research Questions

The following research questions are formulated from the objectives to guide this study

1.     What is the level of indiscipline among civil servants in Nigeria

2.     What are the causes of indiscipline among civil servant

3.     What is the effects of indiscipline on the productivity of civil servants

4.     What are the factors that influence productivity in the civil service

1.5     Significance of the Study

The most significance of this study is to promote productivity Nigeria Civil service. If this productivity is promoted the following people will benefit from it.

1.       The civil servants of the commission will benefit in the sense that the workers will enjoy good salary and allowance.

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