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THE EFFECT OF PERFORMANCE APPRAISAL ON PRODUCTIVITY IN THE PUBLIC SECTOR

ABSTRACT

The research project the effect of performance appraisal on productivity in the public sector. The research is aimed at assessing the significant relationship between performance appraisal and employees’ productivity in Nigeria Customs Service, evaluating the factor inhibiting the use of performance appraisal of employees in Nigeria Customs Service and knowing whether the -favouritism is responsible for ineffectiveness in the Nigeria Customs Service. For this study, the survey research design was adopted. The choice of the design was informed by the objectives of the study as outlined in chapter one. This research design provides a quickly efficient and accurate means of assessing information about a population of interest. The population for this study were workers/employees in Nigeria Customs Service, Abuja metropolis, FCT, Nigeria. A total of 134 respondents were selected from the population figure out of which the sample size was determined. From the research findings,  the study  decided  that  organizations should  evaluate  their  employees  frequently through  accomplishments,  organizational  goals,  utilized  targets  and  time  management  as  it  would  help  increase employees  productivity.  From  the  research  results,  the  study  recommend  that  organizations  should  develop  and implement performance appraisal methods to help provides opportunities to the organization by recognizing employees training needs, help workers on time management through proper planning, offer poor performers are chance to improve, help  employees  meet  performance  objectives,  helps  managers  to  make  cognisant  decisions  about  assignments  and promotions based on appropriate facts and enhance synergies of employees. From the research results, the research study states that organizations should use the behavioural performance evaluation method as it was statistically important in  impelling employee’s relationship through increased interpersonal relationships,  team  work  and  nurtured  integration,  reliability  of  the  workers  who  may  work  without  adequate supervision, adaptation of employees to changing environment and through individual staff improvement plan which help employees plan for their future career development. The study  states that  applying performance appraisal  methods in  order  to recognize  employees rewards  and provides opportunity to  establish individual  development strategy,  encourage the individual  work achievement and  planning of targets and making the organization make conversant decisions on how to promote their employees. Lastly, the research study concludes that implementation of management by objectives as performance appraisal was statistically important in appraising employee’s performance. From the above findings and conclusion, the research study recommends that organizations should enhance their employee’s productivity by appraising employee’s performance. The organization should then utilized accomplishments, targets,  time  management,  organizational  goals  and  efficiency  for  measuring  performance  purposes  and  evaluation process as it will help increase employee’s productivity. From  the  research  findings,  the  research  study  propose  that  organizations  should  develop  and  implement performance  appraisal  methods  that  would  facilitate  effective  appraisal  of  the  employees  and  hence  providing opportunities  to  the  organization  in  classifying  performance  targets,  enhance  employees  performance,  finding  staff training needs and assisting employees on time management through proper planning and setting of deadlines. From the research  results,  the  research  study  propose  that  companies  should  implement  behavioural  performance  evaluation scheme and management by objectives as  the appraisal methods were initiated to  be statistically important in swaying employees relationship and enhancing employees productivity.

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