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TRAINING AND DEVELOPMENT OF HUMAN RESOURCE IN BANKING OPERATION

ABSTRACT

This research work is aimed at finding the effect of training and development of human resource in banking operation. The purpose is to determine the relationship between the level productivity and human resources training and development in Union bank PLC which is the case study. It also discovers the causes of high labour turn over in whether the especially commercial banks determine whether the availability of training and development opportunity motivation of staff of the bank will enable them stick firmly to the service of the bank. The methodology adopted by the researcher is the simple percentage obtained from questionnaire which is raised and distributed to the sample staff of union bank PLC. The researcher also limits the method to primary and secondary data collection that is the often ended from to give the staff freedom to give their own opinion. From their responses, development is offered in union bank PLC.  And the behaviours, attitudes and moral of employees are modified through the training and development promote better working climate in the bank and also increase their profitability and productivity. Form the findings came the conclusion that training and development opportunities motivate workers and reduce the rate of labour turnover human resources training and development justify the high lost of implication associated with it despite employee have   been trained and their performance are still encouraging. Based on the outcome of this research, the researcher recommends that banks should ensure that their training programme are well structured and planned equal opportunities for training and development should be give to every member of the organization at all level.

CHAPTER ONE

INTRODUCTION

1.1    BACKGROUND OF THE STUDY

As men invented tools, weapons, clothings, shelter and language the need for training becomes an essential ingredient in the match to civilization.  Whether our ancestors struggled upon or invented these facts of civilization is relatively of little significant.  What is more important is that man has the ability to pass on to others the knowledge and skill gained in mastery circumstance.  Deliberate example, signs and words did this, through these devices another received the development process called training successfully.  We say that learning took place when knowledge or skill was transferred.  The ninth century ushered in an era of social legislation and with its sizable change in the concept of the workers.

Through all these changes, however one constant development emphasis has been upon the qualities of workers and this has been culminated instant support of the track Union for any registration of a wide range of vocational education.  One of the objectives of every organization should be to provide opportunities for its employee to optimize their performance in pursuit of their organizational goals.  With this aid in view, it may also be profitable to help employee satisfy their own personal objective if employee feels that the organization cares for them as people, there is more likelihood of their responding widely to satisfy the need of the concern.

When we consider training, therefore, we are seeking instruction or experimental means to develop a persons behavioural pattern in order to achieve a standard a level of performance.  Learning, therefore, is an essential pre-requisite for adequate performance in one’s occupation what ever the job may be.  The importance of human resource to any organization whether public or private should be identified.  Organizational objective such as profit maximization, share market and social responsibilities cannot be fulfilled without human being who co-ordinate the activities of the organization using other factors of production.

The realization of the value of human capital to any organization has led to a proposal by experts that people should be classified as asset and to be so received in accounting records.  Investment in human capital is a worthy and necessary expenditure if any organization is to discharge its legal statutory and social responsibilities to its owners, its public and society at large.

The undisputable reasons why training of employee should be undertaking is because of change posed by modern technology which takes place every minutes, hours, days, weeks, etc and the world is faced with an era of technological advancement that can make already acquired skill obsolete.

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