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INSTITUTIONAL STRENGTHENING AND THE EFFICIENCY OF PUBLIC SERVICE DELIVERY

CHAPTER ONE

INTRODUCTION

1.1 Background of the Study

In recent times, service delivery has been an issue of controversy in respect to the quality of service received by the public. A wide range of factors such as conservative bureaucracy, ethnicity and ethical considerations have been identified as a cul de sac to efficiency despite various government policy reforms in the public sector.

The Nigeria public service is a vital government institution consisting of the staff of the central administrations, state administrations, the police and the Nigerian Armed forces among others of the nation. The public service refers to all organizations that exist as part of the federal government system responsible for the implementation policy decisions and delivery of social services (Tamuno, 2004). According to Adamolekun (2001), the public service in Nigeria is made up of the following: the civil service, which is often referred to as the core service. It is composed of ministries, extra ministerial agencies and directorates; the public bureaucracy, which is composed of the enlarged public service, is including: Services to the states and national assemblies; the judiciary; the armed forces; the police and other security agencies.

Although the Nigeria public service has greatly deviated from the inherited British system of administration, which is noted for prompt and efficient service, an argument many scholars like Badmus (2012), Igwilo (2012) and Alalade (2006) noted was due to improper learning, clave for wealth, poverty and insincerity on the part of the technocrat who collect the instrument of administration from the British.

This has constituted a serious impediment to effective implementation of government policies; and thereby culminating into dwindling standard of service provided by government institutions. In the current situation, Ezeani (2006) noted that the damaging effects on the amount of trust the people have in the ability of the government has become a problem.Public Service Delivery Nigerians are well aware of the unpleasant manifestations of the appalling standard of service delivery in the country. Under the popular caption of the „Nigerian way‟ many Nigerians have grown accustomed to regarding public service as something you battle for; and you cannot succeed unless you know someone inside the system (King, 1988).

1.2 Statement of the Problem

Despite efforts towards institutional strengthening, challenges persist in achieving optimal efficiency in public service delivery. These challenges often stem from outdated systems, inadequate resource allocation, and bureaucratic inefficiencies.

1.3 Objectives of the Study

The main objective of this study is to determine the impact of institutional strengthening on the efficiency of public service delivery. Specific objectives include:

i. To evaluate the impact of organizational restructuring on service delivery efficiency.

ii. To determine the role of capacity building programs in enhancing service delivery effectiveness.

iii. To find out how improved governance frameworks contribute to overall service delivery efficiency.

1.4 Research Questions

i. What is the impact of organizational restructuring on the efficiency of public service delivery?

ii. What is the role of capacity building programs in enhancing the effectiveness of public service delivery?

iii. How does improved governance framework contribute to the efficiency of public service delivery?

1.5 Significance of the Study

This study aims to contribute to the existing body of knowledge by providing empirical insights into how institutional strengthening can directly influence the efficiency of public service delivery. The findings will be valuable for policymakers, practitioners, and academics involved in public administration and governance reforms.

1.6 Scope of the Study

The study will focus on examining institutional strengthening efforts and their outcomes within a specific public sector context, considering relevant case studies and empirical data.

1.7 Limitations of the Study

Limitations may include constraints in accessing detailed organizational data, potential biases in self-reported data from public institutions, and the challenge of measuring intangible impacts of institutional reforms.

1.8 Definition of Terms

Institutional Strengthening: The process of enhancing organizational capacities, structures, and systems within public institutions.

Efficiency of Public Service Delivery: The extent to which public services are provided with minimal waste of resources and maximum benefit to stakeholders.

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