Select Currency
Translate this page

EFFECTIVENESS OF HUMAN RELATIONS IN THE BANKING INDUSTRY

Format: MS WORD  |  Chapter: 1-5  |  Pages: 71  |  1492 Users found this project useful  |  Price NGN5,000

  DOWNLOAD THE COMPLETE PROJECT

CHAPTER ONE

1.1   Introduction

Human Resource is a management approach that is aimed at understanding how psychological and social process interacts with the work situation to influence performance. Human relations are the first major approach to emphasize information work relationship and work satisfaction. As global workplace becomes a reality, companies, both large and small require human resource. The oppressive nature or informal, email and mobile phone now ensures that a manager is continually fed with information. However, these are still no more than supporting tools in business life, helping to maintain good relationship created at more personal level.

The reality is that successful businesses in the 21st Century are still built around relationship founded on face to face meeting with customers, suppliers and employees. For many, it is when they look at faces, before they know whether they should sign a deal, promote or take decision. An organization is said to be a social system, where there is an interpersonal or inter-group, interaction aimed at increasing effectiveness at attaining organizational goals. Though these interactions may involve personal affairs, to a large extent, the interaction is related to the role expectations in group or in position occupied by sole occupant.

1.2   Background TO  GTB

Sincerely, Guaranty Trust Bank Plc was incorporated in July 1990, as a private limited liability company, wholly owned by Nigerian individuals and institutions. The bank was licensed as a commercial bank in August of the same year and commenced operations in February, 1991. In September 1996, Guaranty Trust bank became a public quoted company, winning the prestigious president’s award in its first year on the stock exchange, and again in the year 2000. and 2003. Guaranty Trust Bank Plc held its public offer in 2001. This was over subscribed by 1.17% and is a testimony to the Bank’s viability as a profitable investment.

The Bank has over the years been committed to awarding excellent cash returns on shareholder investment, remaining one of the existing institutions in Nigeria that pays both interim and final divided each financial year. Guaranty Trust Bank Plc obtained a Universal banking license in February 2002. The Bank’s reputation as an excellent financial service provider and its financial capacity to meet obligations as and when they fall due has led to a consistent appreciation of its risk asset rating. This currently stands at Tripple A, the highest rating on the Agusto & Co. Limited rating scale. The Bank is today recognized as one of the most professional and profitably run banks in Nigeria. From a start-up capital of 25 million in 1991, the Banks shareholders funds have grown to over 11.7 billion, with an asset based over 160 billion. Annual revenues of 18 billion

Guaranty Trust bank started based on three fundamental aspirations:

-  Exceptional customer service

-  Excellence and superior financial returns

-  Creating role model for society.

Values

- Learning organization

- Professionalism and service excellence

- Commitment to excellence financial returns

- Unique culture

Other Subsidiaries

1. Guaranty Trust Bank Gambia Ltd with 78% shareholding

2. Guaranty Trust Bank Sierra Leone Ltd with 87% shareholding

3. Guaranty Trust Bank Ghana Ltd with 78% shareholding

4. Guaranty Trust Assurance with 94% shareholding

5. GTB Register Ltd with 99% shareholding.

Ownership Structure

The shareholding structure of GTBank is spread amongst a group of corporate and individual investors who possess complimentary strength totally committed to the long term corporate vision of the bank to become a role model in the banking industries, such as one of Nigeria’s largest and most profitable bank and as a well respected west African (WA) financial service player. Shareholders fund of N39 billion ($300 million) and market capitalization in excess of N149 billion ($1.17 billion) balance sheet size N493 billion ($ 3.79 billion).

Operating Structure

GTBank has over 100 business locations in Nigeria with 6 regions across the country, namely.

- North West

- South West

- South East

- North East

- Abuja North Central

- Lagos

Each region is headed by a Regional Manager who act as the CEO of the region.

Banking Services

GTBank provides a full range banking services, which include personal and corporate savings, account fund transfer, foreign exchange services, loans and advances, treasury functions and deposit, issuance of advance payment services, guarantees and performance bonds, collection services and correspondent banking services. The bank is fully equipped with latest technology in all its branches and it operates online services.

1.3   Statement of the Problem

The choice of this topic “Human Relation as a Tool for Effective Management in the Banking Industry” is to look at the organization and its management perspective in terms of Human Relations. Basically, human resource had gained a permanent role within the organization; it is important to note that unless the management of the organization support human relations, the success of the organization (Banking industry) may just be a façade.

This research work will therefore address the following problems:

(a)  How effective is the Human Relation System in the banking industry?

(b)  How motivated are the employees through social interactions?

(c)  How effective is communication in the banking industry?

(d)  Does psychological factors influence performance?

These and other related problems are what I intend to critically look into; it is also important to state here that one of the fundamental problems of employees poor productivity is lack of good human relation in firms today and it is still handled at a every level in most organization. However, opportunities still holds firms to change this situation, which would be looked at with the aim of laying or carryingout this research work.

1.4   Aims and Objectives

This study is intended to address myriads of objectives which include:

ii. To find out how human relations has improved the level of standard of performance.

iii.To find out how human relations has assisted in achieving effectiveness in management.

iv.To discover, the effect of supervision and or group performance of management.

v. To make concrete, advice or suggest on how human relation can be used for effective banking industry.

vi. And to promote a reference point where future researchers or students can draw inspiration for their intellectual nourishment.

1.5    Statement of Hypothesis

Ho: Human Relation does not serve as a tool for effective management in banking industry.

HI: Human Relation serve as a tool for effective management in banking industry.

1.6   Significance of the Study

The significance of the study are clearly stated below:

1. The study will help Guaranty Trust Bank (GTB) and possibly other banks in the banking industry to improve or implement Human Relation policy inside to control problems faced from such a cause.

2. Human Relations can also enlighten workers (Industrial and groups) about the concept of human relations and its implications to management effectiveness.

3. The study will reveal the relationship between human relation and productivity as it relates to organisation’s growth and survival.

4. The study will help identify benefits accrued to the Banking industry in the area of human relation and effective management.

The significance of this study cannot be over-emphasised as the adoption of this new approach to firms advancement can improve employees performance, productivity, efficiency and effectiveness and employees attitude toward work and gaining a highly competitive advantage over other equally competitive and commercially oriented firms.

1.7   Scope and Limitation of the Study

This study is centered on Human Relation in Banking industry with a case study of Guaranty Trust Bank (GTB) Kaduna. The study circumscribe around Human Relations and how it can be used as a tool for effective management, the study is under a lot of constraints. The time for the study is quite long, but due to academic demand like preparation for tests, assignments, and paper presentations took a lot of time for one to go out and source for information. Financial constraint was another major limitation, which made it uneasy for the materials to be readily available at the appropriate time. The restrictions of Guaranty Trust Bank made it almost impossible to obtain details about the organization.

1.8   Definition of Terms

Organization – Can be regarded as a framework for getting things done. It consist of units, function, decisions, departments and formally constituted work teams into which activities related to particular processes, projects, products, customers or professional discipline are grouped together (Micheal Armstrong 2014). Attitudes – An attitude can broadly be defined as a settled mode of thinking. Attitudes are evaluative. As described by Malain et’al (2016). Organizational behaviour – This is concerned with how people within organizations act, individually or in groups, and how organizations function, interms of their structure and processes by Nadler and Tushman (2010). Grapevine – Refers to the informal and unofficial channels of communication in an organization by Cole (2015).

  DOWNLOAD THE COMPLETE PROJECT

EFFECTIVENESS OF HUMAN RELATIONS IN THE BANKING INDUSTRY

Not The Topic You Are Looking For?



For Quick Help Chat with Us Now!

+234 813 292 6373

+233 55 397 8005


HOW TO GET THE COMPLETE PROJECT ON EFFECTIVENESS OF HUMAN RELATIONS IN THE BANKING INDUSTRY INSTANTLY

  • Click on the Download Button above.
  • Select any option to get the complete project immediately.
  • Chat with Our Instant Help Desk on +234 813 292 6373 for further assistance.
  • All projects on our website are well researched by professionals with high level of professionalism.

Here's what our amazing customers are saying

JONNAH EHIS
Ajayi Crowther University, Oyo
I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!
Excellent
Uduak From Uniuyo
IProjectMaster is the best project site for students. Their works are unique and free of plagiarism!
Excellent
Oluchi From Michael Opara University
If you are a student and you have not used iprojectmaster materials, you are missing big time! iprojectmaster is the BEST
Excellent
Musa From Ahmadu Bello University
Thank you iprojectmaster for saving my life, please keep it up and may God continue to bless you people.
Excellent
Abdulrazak Bello Marsha
Usman Dan fodio University
It was quite a better guide for project and paper presentation purpoting. Many thanks.
Average
Abraham Ogbanje
NATIONAL OPEN UNIVERSITY OF NIGERIA
At first I was afraid.. But I discovered they are legit. I will bring more patronize
Very Good
Temitayo Ayodele
Obafemi Awolowo University
My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about iprojectmaster.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work
Very Good
Gbadamosi Solomon Oluwabunmi
Lasu
Swift delivery within 9 minutes of payment. Thank you project master
Excellent
Merry From BSU
I am now a graduate because of iprojectmaster.com, God Bless you guys for me.
Excellent
Adam Alhassan Yakubu
UDS
Excellent work and delivery , I promise to share my testimonies everyone in need of this kind of work. You're the best
Excellent

FREQUENTLY ASKED QUESTIONS

How do I get this complete project on EFFECTIVENESS OF HUMAN RELATIONS IN THE BANKING INDUSTRY?

Simply click on the Download button above and follow the procedure stated.

I have a fresh topic that is not on your website. How do I go about it?

How fast can I get this complete project on EFFECTIVENESS OF HUMAN RELATIONS IN THE BANKING INDUSTRY?

Within 15 minutes if you want this exact project topic without adjustment

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

What if I want to change the case study for EFFECTIVENESS OF HUMAN RELATIONS IN THE BANKING INDUSTRY, What do i do?

Chat with Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

How will I get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 813 292 6373

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!