Select Currency
Translate this page


Format: MS WORD  |  Chapter: 1-5  |  Pages: 75  |  1712 Users found this project useful  |  Price NGN3,000





Advances in information and communication technologies and the emergence of the internet have revolutionized business activities enabling new ways of conducting business referred to as electronic commerce. The Nigerian banking industry has witnessed a lot of changes since the mid 1980s and this is reflected in the increased volume and complexity of operations, increased innovations and varieties in product and services delivery. These developments have not only been technologically driven, but have influenced more technological advances. Information technology, which is the foundation of modern electronic banking, through desktop computers and terminals, provide tools for delivery of new products and innovations characterized by Automated Teller Machines (ATM) and Credit Cards.

Information technology (IT), through electronic banking, is rapidly changing how banking is done all over the world. E-service is becoming more important, not only in the area of determination of success or failure of electronic commerce (Yang, 2011), but also in the provision of customers with superior experience with respect to the interactive flow of information. 
However, technology has had remarkable influence on the growth of service delivery options Bagozzi, M. (2012. According to (Dabhollear, 2010) in his view claimed that when the customer is in direct contact with the technology, there is a greater control such as with electronic banking. However, in the absence of direct contact such as with telephone banking, it is assumed that there is less perceived control by the customer during this transaction. He suggests that direct contact with such technology gives the customer a feeling of great control. He also goes on to say that electronic banking allows customers to perform task at time and places convenient for them.

(Ovia, 2017) states that the new technology has created an unparallel wired economy, transferring money from point to point using bits and bytes through satellite transponders, fibre optic cables or regular telephone lines. The installation of customer friendly technology, such as Automated Teller machines and internet banking service, as a means of delivering traditional banking service, has become common as a way of maintaining customer loyalty and increasing market shares. This technology is used by banks to meet the competitive challenges posed by online banks as well as a method of reducing the cost of producing services that were once delivered exclusively by bank personnel (Joseph, C. 2017).

Millions of Naira is being spent on information technology by bank, making the use of electronic banking expensive, yet it is still suited in Nigeria where transport, telecommunication and energy is inefficient and ineffective, hampering the movement of goods and service. Imiefoh (2012) sees electronic banking as an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution. That is, automated delivery of new and traditional banking products and services directly to customers through electronic, interactive communication channels.

E banking generally implies a service that allows customers to use some form of computer to access account-specific information and possibly conduct transactions from a remote location like home or workplace, (Odulaja 2012). The willingness of banks to take up efficiency seeking technology depends just as much on internal factors like cost of adoption and ownership of infrastructure like telecommunication. Tony, S. (2016) opined that service equality impact on customer satisfaction which in turn affects the financial performance of the banks. Thus, customer access electronic banking services using an intelligent electronic devices such as a personal computer (PC), personal digital assistant (PDA), automated teller machine (ATM), kiosk or touch tone telephone Auta (2010).

Today, based on the considerable economic benefit of electronic banking system in terms of reduction of the cost and increase of banks profitability, increasing quality of services to the customers, removing the temporal and spatial limitations and development of bank activities and marketing, in most of the advance countries, there are many experienced banks that extended their operation by electronic methods by establishing independent banks, also they continued their current activities and new banks also present their services to the customers via electronic methods.

Electronic banking is one of the great results of IT communication revolution in the economic field. Electronic banking made a revolution in the past commercial method and trend the focused mostly on speed and saving time (Gudarzi 2014). Before the emergence of modern banking system, banking operation was manually done which lead to slowdown in settlement of transactions. This manual system involves posting transaction from one lager to another which human handles. Figures or counting of money which should be done through computer or electronic machine were computed and counted manually which were not up to 100% accurate thereby resulting to human error. Most banks then use only one computer in carrying out transactions which ameliorate the sluggish nature of banking transaction.  
Electronic banking remains a strategic tool employed by banks to gain competitive edge both within and outside the boundaries of Nigeria. According to Kamokodi K. (2014), e-banking is important in six different areas:

1.     Augmenting profit pool.

2.     Enhancing operational efficiency.

3.     Customer management.

4.     Distribution and reach.

5.     Product innovation.

6.     Efficient payment and settlement.

The concept of e-banking differs amongst scholars. This is due to the fact that e-banking encompasses variety of services provided through electronic devices and over the internet. It is the most recent delivery channel of banking services which is used for both business-to-business and business-to-customer transactions. According to Burr O. (2016), electronic banking is the electronic connection between the bank and customer in order to prepare, manage and control financial transactions. E-banking also refers to the use of information and communication technology by banks to provide services and manage customer relationship more quickly and most satisfactorily (Charity-Commission, 2013).

According to Salehi and Alipour (2010) who indicated that e-banking includes the systems that enable financial customers, individuals or businesses, to access accounts, transact business, or obtain information on financial products and services through a public or mobile phone. With e-banking, transaction costs would be low when compared to the cost of banking through conventional methods. The business environment is not only dynamic and discontinuous but also turbulent which has made the benchmark for services quality to rise. This has led to intense competition among banks to attract new customers and retain existing ones. Banks are increasing deploying IT as a means of generating insights into customer’s behavioral pattern and preferences in response to the demand for quick, efficient and reliable service. This is done through automated teller machine (ATM), card processing, bill presentment and payment, software development, call center operations and network management.

Today, we cannot think about the success of the banking industry without information and communication technology as it has enlarged the role of banking sector in the economy. Financial transaction and payment can be processed quickly and easily. Banks with the latest technology and techniques are more successful in the competitive financial market since they are able to generate more and more business resulting in the greater profitability. The Easiness of transacting economic substances as well as a safer and quicker access to funds, among other factors, has placed e-banking system on a more glorified pace than cash-based system, Obiano W. (2015).


The E-banking is a global phenomenon which no nation can opt away from. The use of technology forms the backbone for better results in banking. However, the problem of transparency of the system and poor dissemination of accurate financial information and protection of consumers remain an issue on point. Sharp practices are noticed by the customers many a time especially when financial information are electronically generated by the banking, where the accuracy and ability to verify same by the customers might be difficult. Since the inception of the use of electronic banking product in the late 1980s, banks have not made their presence felt much and this is arising as a result of problems associated with the use of electronic banking which includes:

1. Cost of ownership and Adoption:- Cost of ownership or acquiring electronic banking by the banks tend to e very expensive, as it entails the acquisition of computers and telecommunication gadgets which are usually brought from overseas, making the bank spend more on the shipment and installation of these gadgets by the experts, as a result, most banks could not afford E-banking.

2. Poor Orientation: - The lack of knowledge about the use of the computer by employees can also be said, as most bank staffs are not computer literate which serves as a perquisite for e-banking operation.

3. Lack of Infrastructure: - The poor condition of power supply in the country as well as the unavailability of property installed telecommunication system are said to be great setbacks in the use of electronic banking.


The purpose of this study is to determine the advance of electronic banking as an aid to commercial bank operations in Nigeria, and on the growth of the economy, profitability and satisfaction of the customers. It is hope that such an attempt provides ground for more attentions on functional aspects of service quality in e-banking approach by bank managements.


1.  To access the impact of electronic banking as an aid to commercial bank operations in Nigeria banking industry.

2.  To identify the major problems associated with electronic banking system in Nigeria banking industry.

3. To examine the benefit of electronic banking on profitability of commercial bank operations in Nigeria.

4.  To access the masses perception toward the use of electronic banking in Nigeria commercial bank operations.


1. What are the impacts of electronic banking as an aid to commercial bank operations in Nigeria banking industry?

2. What are the major problems associated with electronic banking system in Nigeria banking industry?

3. What are the benefits of electronic banking on profitability of commercial bank operations in Nigeria?

4. What are the masses perceptions toward the use of electronic banking in Nigeria commercial bank operations?


In this research, the significance of this study is to bring together the various ways and facts as regards to subject matter, against this back drop, it is anticipated that the study will be of immensely help to banking industries and the customers to know the benefit of E-banking. Electronic banking in our economy today is a welcome development and also its impact in the society is over-whelming. It will motivate banks and other economy sectors to computerize their services. It will provide knowledge in the area of electronic banking that will advance the customers understanding. It can also serve many purposes in the following ways.

1. For customers: - Increased convenience, reduction in risk of cash related crimes, access to credit and cheap access to banking service.

2. For Corporations: - Better access to capital due to shorter payment processing times, increased efficiency of payment process and accounting, reduced revenue leakage and efficiency in treasury management.

3. For Government:- Increased tax collection, increased economic growth.

4. For Banks: - Efficiency through electronic payment processing, reduced cost of operation and increased banking penetration. The study will also be of great important to any student who will want to go for further research on this topic.


This research study is limited to first bank Plc, alone where the researcher wants to find out empirically electronic banking as an aid to commercial bank operations in Nigeria.


A study of this nature is bound to experience certain problems as such the constraints imposed on the research include:

A. time: a study of this nature needs relatively long time during which information for accurate or at least near accurate inference could be drawn. the period of the study was short, time posed as constraints to the research.

B. cost: the research would have extended the survey to other area at the empirical level, but limitation as included cost of transportation to the source of material and the cost of time setting of the already completed work.

C. lack of cooperation: many of the respondents are usually aggressive on issue that border cooperation among the respondents border.


ATM: - Automated Teller Machine.

Electronic banking (E-banking): - Is define as a system by which transaction are settle electronically with the use of electronic gadgets such as ATM, POS terminals, GSM phone and V-cards according to Edit O. (2014).

Computers: - This is a general purpose electronic device that can be programmed to carryout asset of algorithm or logical operations automatically.

Economic growth: - Is the increase in market value of the goods and services produced by an economy over time.

Modern: - Is a loosely concept delineating a number of societal, economic and ideological feature that contrast with pre-modern time or society.

Information and communication technology (ICT):- This is an umbrella term that is include any communication device or application, encompassing: radio, television, cellular phones, computer and network hardware and software satellite system and soon, as well as the various services and application associated with them.


Not What You Are Looking For?

For Quick Help Chat with Us Now!

+234 814 010 7220

+233 541 351 187

Here's what our amazing customers are saying

Emmanuel Essential
Kogi state University
I actually took the risk,you know first time stuff But i was suprised i received as requested. I love you guys 🌟 🌟 🌟 🌟
Very Good
Azeez Abiodun
Moshood Abiola polytechnic
I actually googled and saw about iproject master, copied the number and contacted them through WhatsApp to ask for the availability of the material and to my luck they have it. So there was a delay with the project due to the covid19 pandemic. I was really scared before making the payment cause I’ve been scammed twice, they attended so well to me and that made me trust the process and made the payment and provided them with proof, I got my material in less than 10minutes
Very Good
Gbadamosi Solomon Oluwabunmi
Swift delivery within 9 minutes of payment. Thank you project master
Ajayi Crowther University, Oyo
I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!
Ahmadu Bello University
I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!
Temitayo Ayodele
Obafemi Awolowo University
My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work
Very Good
Stancy M
Abia State University, Uturu
I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much iprojectmaster, infact, I owe my graduating well today to you guys...
Ibrahim Muhammad Muhammad
Usmanu danfodiyo university, sokoto
It's a site that give researcher student's to gain access work,easier,affordable and understandable. I appreciate the iproject master teams for making my project work fast and available .I will surely,recommend this site to my friends.thanks a lot..!
Dau Mohammed Kabiru
Kaduna State College of Education Gidan Waya
This is my first time..Your service is superb. But because I was pressed for time, I became jittery when I did not receive feedbackd. I will do more business with you and I will recommend you to my friends. Thank you.
Very Good
Joseph M. Yohanna
Thanks a lot, am really grateful and will surely tell my friends about your website.


  • Select 3 Project Topics of your choice from your Department.
  • Submit the 3 topics to your Supervisor for Approval.
  • Call Our Instant Help Desk on +234 814 010 7220 and Get Your Complete Project Material Instantly.
  • All project materials on this website are well researched by professionals with high level of professionalism.


How do i choose a Project Topic?

Look for your department and select any topic of your choice

I have a fresh topic that is not on your website. How do I go about it?

How fast can i get a complete project from your website?

Within 15 minutes if the exact project topic is on our website

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

One of your topics suites my project, but the case study is different. What do i do?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

How do i get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 814 010 7220

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!