Select Currency
Translate this page

CHALLENGES OF SECRETARIES WORKING IN FINANCIAL HOUSES

Format: MS WORD  |  Chapter: 1-5  |  Pages: 79  |  396 Users found this project useful  |  Price NGN3,000

  DOWNLOAD THE FULL PROJECT

CHALLENGES OF SECRETARIES WORKING IN FINANCIAL HOUSES

 

ABSTRACT

This study investigated the challenges of secretaries in model financial houses. The theoretical frame work for this study was provided by the review of related literature. Research questions were designed and questionnaires prepared to enable the researcher collect enough data as regards the study. Information were sought through secondary sources such as textbooks, journals, lecture notes etc. were used in data collection and the researcher made use of all the secretaries as the population of the study. The finding of the research work were presented in tabular form and analysed using simple percentages. The researcher came up with the following findings, that secretaries. 1. Lack necessary office equipment that will enable them perform effective and creditably. 2. Are not properly compensated for the big job they perform. 3. Suffers low social status arising from low acceptance in the society. 4. Are not often sent on training as done to other personnel in other profession. 5. Lack good working condition. In view of the above, recommendations are thus given to improve the prevailing challenges of secretaries in model financial houses.

 

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND TO THE STUDY

The work of secretaries in an organization is very vital and there is no way an organization can function well without their aid. The fast production of efficient work is assured since they are well trained in that line. Whenever paper work, records and mostly written communication are needed in an organization the secretaries are likely to be involved. In as much as secretaries have been undermined by the general public in many ways, the general conception is usually that any employee who sits behind a typewriter and does other forms of secretarial jobs is a secretary; therefore regarding them as typists or mere servants. It is therefore pertinent to start by knowing exactly who a secretary is, before going to the challenges facing them.

A secretary is an employment in an office who deals with correspondence, keeps records, makes arrangement and appointments for a particular member of the staff. He/she is the one who combines or has the mastering skills of shorthand and type writing and with a sound knowledge of secretarial duties. A secretary is defined by the National Association secretaries in United States of America “as a executive assistant who posses mastery of office skills, who demonstrates ability to assume responsibilities without direct supervisor who exercises initiatives and judgment, and who makes decision with in the scope of assigned authority”. Office skills include typewriting, shorthand ability to operate photocopying machine, duplicating machines, cope with filings, do reception duties. Furthermore, a good secretary needs also to have accumulated enough knowledge about commercial work in general and this implications, on secretary is deemed to be genius.

A secretary in other words is a person employed in an office to care of correspondence/ records and in addition keep the day to day engagement of his/her executive in line with various demands. Based on these factors, one can now say that a secretary is an indispensable factor in any office or organization. A secretary has out-standing qualities – she understands the principles of keeping secrets, being polite to customers, callers and visitors, no matter how highly or lowly the visitors may be placed. She appreciates the aims or goals of the organization in office or business, and conscientious works towards the achievement of the goals, together with the boss and other staff.

The secretary working in an industry should know all about the place. She should know the products, how they are produced, how raw materials are obtained, how the machinery works, how and where the spare parts are obtained, know managers and their individual assignments, other management staff, and indeed, the policy of the whole organization. A good secretary is always alert, she reads newspapers, listens to News on electronic media and even to other people as they discuss. This is because, she might get useful information with minimum delay for the smooth running of the organization. Other attributes of a good secretary include tactfulness, self-control, neatness, politeness, ability to work without grumbling memory and pleasant speaking, services of a secretary are indispensable in every establishment. But, this fact notwithstanding, secretaries complain of one form of maltreatment or another from their employers in the course of carrying out their duties. In spite of the important roles which secretaries play in organizations. Nigeria secretaries are still faced with a lot challenges and this paper or research will address these challenges.

1.2 STATEMENT OF THE PROBLEM

The secretarial profession has become overwhelming indispensable in all spheres of life in recent times, but unfortunately the profession is higher and adequate recognition in financial houses. Many people have this false notion that only never do wells enter the profession. Secretaries are most times misunderstood and misplaced, therefore they relegate to the background by many bosses as a result they are placed in their rightful positions. This research work is aimed at finding out the challenges facing the secretaries and paving a way to gaining the attention for the secretarial profession by making both financial houses and secretaries to be aware of their positions as they work hand by hand.

1.3 PURPOSE OF THE STUDY

The main purpose of this research is to identify the challenges of secretaries in model financial houses. Specifically the study seeks to:

1. Identify who the secretaries are in an organization.

2. investigate whether secretaries are sent on training to improve their skills.

3. ascertain whether secretaries are properly remunerated.

4. to find out if today’s secretaries are able to manipulate modern office machines and equipment in our model offices.

5. to determine how the secretaries relate with their bosses.

1.4 THE SIGNIFICANCE OF THE STUDY

Any study carried out must have some significance and it is strongly believed that this study when completed will be of immense benefit to all groups of people in the society. For one thing, this study will identify the challenges of secretarial, help their employers to have a clear view of their problems and their device means of motivating their secretaries so as to enhance productivity. It will also help the manages to know what relationship that should exist between them and their secretaries. Again, it will be beneficial to the secretaries themselves to enhance their prospects, if they adhere to the recommendations set out by this study. It will serve as an inspiration to secretaries Nigeria having known their problems and ways of averting them.
It will also have as a frame work in improving the ways, status, and working conditions of the secretaries in Nigeria.

However, this project will serve as an indicator to employers so as to know how to treat their secretaries, know the working environments that will be best for maximum efficiency and productivity of secretarial work and the entire work of the organization and improve on their business in general. Finally, the research will provide an up-to-date data of secretarial challenges for future researchers to look at in their studies.

1.5 SCOPE/LIMITATION OF THE STUDY

This study focuses on the challenges facing secretaries in model financial houses first Bank Plc, Enugu (main branch) is specifically used for the study. The researcher encountered some problems that delayed the completion of the project on time. Chief among these problems was lack of materials. Most of the resource materials at hand were quite irrelevant to the topic of research because not much has been written by people on this topic from where enough materials would have been collected to help more in writing up the literature review. Time was also a problem to the researcher. Research work of this nature requires much time for collection of valid information and other relevant materials to make this study, due to the fact that is being conducted at a time when the researcher was preparing for her final examinations. The researcher was also constrained by finance, which also affected the depth of coverage of the variables researched.

1.6 RESEARCH QUESTIONS

This study is undertaken to provide answers to the following research questions;

(1) What role does a secretary lay in model offices?

(2) How are secretaries remunerated in model financial houses.

(3) To what extent re secretaries so on training to improve their skills.

(4) To what extent are today’s secretary able to manipulate modern office machines and equipment in model financial houses?

(5) What are the relationships between the secretary and her boss? 

  DOWNLOAD THE FULL PROJECT

Not What You Are Looking For?



For Quick Help Chat with Us Now!

+234 814 010 7220

+233 541 351 187


Here's what our amazing customers are saying

Emmanuel Essential
Kogi state University
I actually took the risk,you know first time stuff But i was suprised i received as requested. I love you guys 🌟 🌟 🌟 🌟
Very Good
Azeez Abiodun
Moshood Abiola polytechnic
I actually googled and saw about iproject master, copied the number and contacted them through WhatsApp to ask for the availability of the material and to my luck they have it. So there was a delay with the project due to the covid19 pandemic. I was really scared before making the payment cause I’ve been scammed twice, they attended so well to me and that made me trust the process and made the payment and provided them with proof, I got my material in less than 10minutes
Very Good
Gbadamosi Solomon Oluwabunmi
Lasu
Swift delivery within 9 minutes of payment. Thank you project master
Excellent
JONNAH EHIS
Ajayi Crowther University, Oyo
I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!
Excellent
MATTHEW NGBEDE
Ahmadu Bello University
I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!
Excellent
Temitayo Ayodele
Obafemi Awolowo University
My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about iprojectmaster.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work
Very Good
Stancy M
Abia State University, Uturu
I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much iprojectmaster, infact, I owe my graduating well today to you guys...
Excellent
Ibrahim Muhammad Muhammad
Usmanu danfodiyo university, sokoto
It's a site that give researcher student's to gain access work,easier,affordable and understandable. I appreciate the iproject master teams for making my project work fast and available .I will surely,recommend this site to my friends.thanks a lot..!
Excellent
Dau Mohammed Kabiru
Kaduna State College of Education Gidan Waya
This is my first time..Your service is superb. But because I was pressed for time, I became jittery when I did not receive feedbackd. I will do more business with you and I will recommend you to my friends. Thank you.
Very Good
Joseph M. Yohanna
Thanks a lot, am really grateful and will surely tell my friends about your website.
Excellent

HOW TO GET YOUR COMPLETE PROJECT INSTANTLY

  • Select 3 Project Topics of your choice from your Department.
  • Submit the 3 topics to your Supervisor for Approval.
  • Call Our Instant Help Desk on +234 814 010 7220 and Get Your Complete Project Material Instantly.
  • All project materials on this website are well researched by professionals with high level of professionalism.

FREQUENTLY ASKED QUESTIONS

How do i choose a Project Topic?

Look for your department and select any topic of your choice

I have a fresh topic that is not on your website. How do I go about it?

How fast can i get a complete project from your website?

Within 15 minutes if the exact project topic is on our website

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

One of your topics suites my project, but the case study is different. What do i do?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

How do i get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 814 010 7220

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!