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EFFECTS OF COMMUNICATION BARRIERS IN ACHIEVING ORGANIZATIONAL GOALS IN NIGER GAS

Format: MS WORD  |  Chapter: 1-5  |  Pages: 63  |  517 Users found this project useful  |  Price NGN3,000

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CHPATER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

God’s creation encompasses all means of getting together, like speaking, laughing, sign going, listening, twinkling of eyes, body movement seasons, weather, cock-crows, sunrise and sun set which are indicators of the time and many others. As a result of this, God’s creation, communication is as old as God’s creation. When God made every living creature on earth, He created then with the possible means of understanding themselves according to their various classes. In the first instance, the natural ability of understanding and using signs to communicate among human beings was as old as man’s creation. A good example of this is the dumb and deaf means of communication (signs/symbols) this on its entirety does not involve any formal education in developing the charisma or potential of different ways of sending message and as well decoding the encoded message which feedback is the proof of message well communicated.

It is not only the above, smoke was and is still a means of communication, the early man invention of fire and its used dies not and there rather  extended and is still a means of communication. When fore is made, a smoke comes out, signifying to a person standing at a distance that a fire has been made of that some where is burning. The burning instrument might either be building, bush, cut-out grasses that was sent on fire, a cooking place where fire was made for cooking. This system of relating among people was in vague in the age. That was a period in the ancient times when the meaning of making fire through stone. This conveys to the early men that food is under preparation of the hunting is going on and so on.

In addition to the above means getting messages to people, cock-crow was very noticeable and utilized means of communication. Though the hipper increases in technological invention is reducing the effectiveness of this means of communication but, it is still in use in some third-world countries especially in the remoter districts to mark time of the day most in the early morning hours. It worth nothing that the early means of communication does not do away with dressing, talking, body language like twinkling of the eye, facial expression, nodding of the head, beckoning of the hand and so on. The way people convey message to another other people. An 1gbo lady for instance, when dressed will be easily dictated the same applies to Yourba, Hauses and other tribes in Nigeria.

Dressing conveys a lot of message in the case of some people that are bereaved. In the eastern part of the country, black cloth is most used active for a person mourning of deceased relations. Talk also conveys information. A person who stammers for instance is easily dictated by his/her way of doing/handling talk. A deaf and dumb is not noticed by organ representation rather, he resorts to signs and forceful endeavors to get his/her messages encoded. This means of communication portrays lot of importance in the field of communication and it started from the advent of man on earth.

The beginning of twentieth (20th) century marked the up spring of technology in mostly the third world countries. This saw the birth of new and advancement of communication. The first among trhese modern communication method was “telegram”. This is a means where electrical method and engineering process come in to play. Nigerian telecommunication is for Nigeria alone while other countries have their own communication media or houses. Developed countries of the world have gone far beyond the stage Nigeria is, in the carder of communication, letter writing, fax, report writing telephone are among the current used means of communication.

The introduction of telephone as a means of communication has ceased man the fatigue of bending down to write volumes of letters and the cost risk of traveling to their business partners to discuss their businesses. Tele fax has good in getting in carbon copies of business letter or conversation of executive in organizations. The benefits of modern means of communication cannot the over-emphasized. Though there exist a lot of communication benefits there exist also a lot of hindrance to effective communication. Some of the barriers are technical barrier poor language in attentiveness, Semitic technological barriers and soon. Effort have bee geared towards ascending measures for curb these canker – worm  eating deep in our communication system,. A number of firm/organizations have wound-up as a result of the communication barriers. It has lead to poor performance at all levels of business, poor coordination among employers and employees, job termination, lack of progress and vice versa. In conclusion the following above analysis, it is noticeable that owners of business organization need to really work hard to overcome most of the communication problems. A corporate and integrated approach is called for here.

1.2       STATEMENT OF THE PROBLEMS

In Niger ga, Emene Enugu, several queries have been issued to the junior staff members from management to staff management have been accused wrongly and the rank and file threaten down tools or go on strike. Some staff have been denied promotions due to incomplete documents or lack of them partening to their appraisal, production level has slacked and sales and profits effected adversely too due to improper communication or lack of them. The writer therefore tried to reason into the effects of communication barriers in achieving organizational goals in Niger gas Emene.

1.3       PURPOSE OF THE STUDY

This is to;

1.  Find out the causes of communication barriers in the organization.

2.  Recommend possible solution to the problem.

3.  Find out the effects of these communication barriers in achieving organizational goals.

4.  To know the levels in the organization these communication barriers generate most and the extent

5.  To ascertain if the management of such organization are aware in the first place of these barriers.

1.4       SCOPE OF THE STUDY

This study is restricted to firms and business organization in Emene with particular reference to Niger Gas locating in Emene Enugu state.

1.5       RESEARCH QUESTIONS

To get at the root of the barriers to effective communication, the following research questions are essential

1.  Does communication barrier effect organizational functions?

2.  Does good communication system make for the existence of organization?

3.  What are the remote as well as immediate causes of communication barriers in Niger Gas Emene Enugu?

4.  Does poor communication system make for ineffective and inefficient management in Niger Gas company?

5.  Are there any solutions communication barriers?

1.6       SIGNIFICANCE OD TH STUDY

The findings of this research will be useful to employers and employees in any business organization like Niger Gas Emene Enugu executives who are the policy makers will also benefits from it in the sense that they will know where their failures on the organization emanated. It will also be useful to the public which most of these organizations serve because where every thing moves well in an organization the workers will serve better and lastly, it will help the management of such organisation.

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