POSSESSION OF POOR COMMUNICATION SKILLS BY SECRETARIES WORKING IN GOVERNMENT ESTABLISHMENT
ABSTRACT
This study was carried out to examine the possession of poor communication skills by secretaries working in government establishment using ministry of Works and Commerce and Industry as case study. To achieve this 3 research questions were formulated. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of all the secretaries of the selected Government establishments. In determining the sample size, the researcher purposively selected 40 respondents while 30 respondents were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency tables and percentage. The result of the findings reveals that; Poor communication skill has a very negative effect on secretaries job performance; Educational Background, Poor knowledge on the use of modern communication gadgets, Inadequate availability of modern office gadgets,, Addiction to traditional communication pattern and Lack of training opportunities are the major causes of poor communication by secretaries; Communication gadgets required for the enhancement of secretaries communication skills includes, computers, fax machine, and many more. Based on the findings, the researcher recommends that all Government establishment their interest in replacing secretaries with linguist as this will result to massive unemployment rate for students or individuals who studied secretary. However these secretaries can be trained to the quality desired by the organization. Therefore relevant authorities of these establishment should ensure adequate training opportunities for their secretaries, this will enhance their communication skills and also their acquaintance with modern communication gadgets.
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