THE EFFECT OF PERFORMANCE APPRAISAL ON PRODUCTIVITY IN THE PUBLIC SECTOR
The research project the effect of performance appraisal on productivity in the public sector. The research is aimed at assessing the significant relationship between performance appraisal and employees’ productivity in Nigeria Customs Service, evaluating the factor inhibiting the use of performance appraisal of employees in Nigeria Customs Service and knowing whether the -favouritism is responsible for ineffectiveness in the Nigeria Customs Service. For this study, the survey research design was adopted. The choice of the design was informed by the objectives of the study as outlined in chapter one. This research design provides a quickly efficient and accurate means of assessing information about a population of interest. The population for this study were workers/employees in Nigeria Customs Service, Abuja metropolis, FCT, Nigeria. A total of 134 respondents were selected from the population figure out of which the sample size was determined. From the research findings, the study decided that organizations should evaluate their employees frequently through accomplishments, organizational goals, utilized targets and time management as it would help increase employees productivity. From the research results, the study recommend that organizations should develop and implement performance appraisal methods to help provides opportunities to the organization by recognizing employees training needs, help workers on time management through proper planning, offer poor performers are chance to improve, help employees meet performance objectives, helps managers to make cognisant decisions about assignments and promotions based on appropriate facts and enhance synergies of employees. From the research results, the research study states that organizations should use the behavioural performance evaluation method as it was statistically important in impelling employee’s relationship through increased interpersonal relationships, team work and nurtured integration, reliability of the workers who may work without adequate supervision, adaptation of employees to changing environment and through individual staff improvement plan which help employees plan for their future career development. The study states that applying performance appraisal methods in order to recognize employees rewards and provides opportunity to establish individual development strategy, encourage the individual work achievement and planning of targets and making the organization make conversant decisions on how to promote their employees. Lastly, the research study concludes that implementation of management by objectives as performance appraisal was statistically important in appraising employee’s performance. From the above findings and conclusion, the research study recommends that organizations should enhance their employee’s productivity by appraising employee’s performance. The organization should then utilized accomplishments, targets, time management, organizational goals and efficiency for measuring performance purposes and evaluation process as it will help increase employee’s productivity. From the research findings, the research study propose that organizations should develop and implement performance appraisal methods that would facilitate effective appraisal of the employees and hence providing opportunities to the organization in classifying performance targets, enhance employees performance, finding staff training needs and assisting employees on time management through proper planning and setting of deadlines. From the research results, the research study propose that companies should implement behavioural performance evaluation scheme and management by objectives as the appraisal methods were initiated to be statistically important in swaying employees relationship and enhancing employees productivity.
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